Odoo Support & 24/7 Managed Maintenance Services
Continuous uptime and peak database performance, backed by senior Odoo engineers who resolve bugs, monitor your server, and give ongoing functional guidance — on a guaranteed SLA clock.
24/7 Managed Helpdesk
Multi-channel ticketing via email, web & phone.
SLA-Backed Response
Guaranteed response times based on ticket severity.
Bug Fixing & Patches
Rapid debugging of functional & technical issues.
Performance Tuning
Postgres index optimization & query cleanup.
Dedicated Account Lead
Senior engineer assigned to your database.
From onboarding to a monitored, guaranteed SLA
Your dedicated engineer already knows your instance before the first ticket ever comes in.
Onboarding
We audit your instance, custom modules, and past incidents so your engineer starts from context, not a blank slate.
Monitoring
Server resources, error logs, and queue health are watched continuously, not just when something breaks.
Triage
Every ticket is classified by severity within minutes, with the SLA clock starting the moment it's logged.
Resolve & verify
Fixes are tested in staging before touching production, then confirmed with you before the ticket closes.
Report
A monthly health report covers what broke, what we tuned, and what we'd recommend next.
Pick the SLA your business actually needs
All three include a named engineer familiar with your instance — the difference is response time and coverage window.
Standard
For stable instances that need occasional help, not a fire watch.
- Coverage Mon–Fri, business hours
- Bug fixes & functional Q&A
- Monthly check-in call
Priority
For teams that can't absorb downtime during the workday.
- Dedicated account engineer
- Quarterly performance audit
- Priority queue over Standard tickets
Enterprise
For mission-critical, high-transaction deployments.
- Dedicated on-call engineer
- Proactive server & query monitoring
- Monthly health report
The Synodica Managed Odoo Support Advantage
We go beyond basic troubleshooting — proactively monitoring server resources, auditing security patches, and shipping continuous minor workflow enhancements.
- Transparent SLA Tracking: Every ticket's SLA clock is visible to you, not just to us internally.
- Staging Environment Testing: Fixes are verified in staging before they ever touch production.
- Proactive Health Monitoring: Your engineer flags recurring issues before they become a pattern.
- Dedicated Technical Advisory: Named senior engineer dedicated to your Odoo environment.
Questions Before Choosing a Support Plan
Everything specific to your SLA tier and database setup gets covered in onboarding.
What is included in Synodica's Odoo support plans?
Bug fixes, functional Q&A, database performance tuning, server monitoring, custom module updates, and dedicated technical advisory from a named engineer.
How do SLA response times work for critical issues?
Depending on your tier (Standard 4h, Priority 30m, Enterprise 15m), our on-call engineers begin active troubleshooting immediately upon ticket creation.
Are minor enhancements included or billed separately?
Minor workflow tweaks and small view adjustments are included in support hours. Larger feature developments are scoped under custom development contracts.
Do you support both Odoo Community and Odoo Enterprise?
Yes. We support all self-hosted and cloud deployments including Odoo.sh, AWS, DigitalOcean, and private on-premise infrastructure for both Community and Enterprise editions.
Can we change our support tier as our business grows?
Yes, you can upgrade or scale your support plan anytime as your transaction volume or coverage needs increase.
Ready to secure your Odoo instance with 24/7 managed support?
Book a free 30-minute support assessment with our lead database engineer today.
Explore Support Plans